Financial Services Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeBanking Full time $97,521 - $109,099
Job Title:

Customer Banking Specialist Relief


About the Role:

We are seeking a highly skilled and experienced Customer Banking Specialist to join our relief team in Melbourne West Area. As a key member of our team, you will provide exceptional customer service and support to customers across various branches.


Key Responsibilities:
  • Have in-depth conversations with customers to understand their banking needs and provide tailored solutions.
  • Complete financial health checks to assess customers' financial situations and identify areas for improvement.
  • Provide education and demonstration of our in-branch technology and digital banking options to customers.
  • Problem-solve and provide effective solutions while championing our processes and procedures.


Requirements:

To be successful in this role, you will require:

  • Proven experience delivering exceptional customer service in a retail or financial services environment.
  • Excellent communication skills and ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • A genuine interest in building a career with us and improving the financial wellbeing and lives of our customers.


What We Offer:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive range of benefits including:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and inclusive team culture.


Why Work with Us:

We are committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You will be part of a community that will support you professionally and personally, every step of the way. Beyond your team, you will also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across our organisation.


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