Customer Service Manager
2 weeks ago
About Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost-effective legal services to financially disadvantaged people throughout Queensland.
We embrace diversity, flexibility, learning, and continuous improvement to deliver quality legal services. The work is challenging but rewarding - and that is why staff wellbeing and work/life balance are a top priority for us.
About the role
- Lead a state-wide legal information and client service program, fostering a culture of client service and high performance.
- Manage the delivery of business and service improvements through effective resource, system, and technology management.
- Oversee the contact centre and Brisbane front counter to achieve defined operational outcomes and performance measures.
- Provide coaching, direction, and advice to team leaders and Client Information Officers (CIOs) to help them reach their full potential.
- Research and analyse complex data to provide reports, recommendations, and remedial actions.
- Foster productive relationships with internal and external stakeholders to achieve business objectives.
- Promote inclusion, diversity, and wellbeing in the workplace.
About you
What we offer- A 36.25 hour working week (full time hours)
- Generous salary packaging
- Employer super contributions of 12.75%
- Flexible working hours
- Study leave for approved work-related courses
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