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Business Service Specialist III

2 months ago


Melbourne, Victoria, Australia Farm Credit Services Full time

Farm Credit Services is seeking a highly skilled Business Service Specialist III to join its team. As a key member of our lending operations, you will play a critical role in ensuring the accuracy and efficiency of our lending systems.

The ideal candidate will possess exceptional customer service skills, with the ability to interact with customers in a professional and courteous manner. You will be responsible for assessing and fulfilling the needs of our customers, while also providing support for our lending location marketing and sales initiatives.

Key Responsibilities:

  1. Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  2. Assess and fulfill the needs of our customers, ensuring that their requirements are met in a timely and efficient manner.
  3. Support lending location marketing and sales initiatives, working closely with our sales team to identify and pursue new business opportunities.
  4. Provide accounting and clerical support, including data entry, record-keeping, and other administrative tasks.
  5. Develop and maintain strong relationships with customers, colleagues, and other stakeholders, ensuring that our lending operations are conducted in a professional and courteous manner.
  6. Stay up-to-date with industry trends and developments, applying this knowledge to improve our lending operations and customer service.
  7. Collaborate with other teams to identify and implement process improvements, ensuring that our lending operations are efficient and effective.

Requirements:

  1. Minimum of high school education with five + years of work experience in lending, finance, or a related field.
  2. Exceptional customer service skills, with the ability to interact with customers in a professional and courteous manner.
  3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  4. Proficient in Microsoft Office products, with the ability to learn and adapt to new software and systems.
  5. Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  6. Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.

What We Offer:

Farm Credit Services offers a competitive salary range of $42,800-$60,700, plus incentive opportunities. We are an EEO/AA employer, committed to diversity and inclusion in the workplace.