Senior Home Lending Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $124,890 - $154,116

**Job Summary:**

We are seeking an experienced Customer Service Leader to join our team. As a leader in the lending industry, you will be responsible for driving exceptional customer experiences and delivering business results.

**Key Responsibilities:**

* Lead, motivate, and develop a high-performing team of lenders* Monitor and provide feedback on team and individual performance* Identify and implement strategies to drive performance improvement* Ensure technical lending skills and knowledge are of high standard* Manage sales, service, operational, and risk management processes* Oversee the sales pipeline to meet targets and efficiently process leads* Actively engage in business development activities* Coach lenders on effective actioning of leads and strategies to optimise lending outcomes* Utilise your industry expertise and market knowledge to identify key growth opportunities*

**Requirements:**

* Demonstrated experience in the home lending environment* Leadership, coaching, and people management skills* Proven success in achieving business sales & service results* Advanced knowledge of CBA home loan processes and systems* Exceptional planning and time management skills* Detailed technical understanding of lending products, processes & systems*

**What We Offer:**

* Great opportunities for career growth and development* A dynamic and supportive work environment* The chance to make a real impact on customers' lives* Ongoing training and professional development* Recognition and rewards for outstanding performance*

**About Us:**

Our organisation is committed to building a brighter future for all. We strive to deliver exceptional customer experiences and achieve our goal of NPS +30. Join us in making a difference in the lives of our customers.

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