Biomedical Field Service Specialist

3 weeks ago

Perth, Western Australia Draeger Australia Pty Ltd Full time

Job Summary

Draeger Australia Pty Ltd is seeking a highly skilled Biomedical Field Service Specialist to join our team. As a key member of our Field Service Team, you will be responsible for performing safety and performance testing, installation, maintenance, and repair of Draeger medical devices located at customer sites or within our workshop environment.

Key Responsibilities

  • Timely and effective response to break service requests;
  • Preventative maintenance as per manufacturers testing and part replacement schedule;
  • Installation of new devices and upgrades including basic operating instruction and orientation;
  • Field corrective actions as required to remove product defects and reduce risk to patient health and safety;
  • Customer support for region by ensuring that customer concerns and issues are addressed efficiently and to the satisfaction of the customer;
  • Identify and communicate potential sales opportunities to the sales team;
  • Technical support and advice to sales and marketing teams to increase sales;
  • Identify and report quality issues from the field to management and internal departments;
  • Travel regularly to client sites in Perth metro, wider WA, and interstate as required to SA and NT;
  • Apply a compliance focused mindset across all operations, and;
  • Always ensure a safety-first approach.

Requirements

  • Tertiary qualification in Engineering (Biomedical, Electronics, Mechanical, and/or Mechatronics), or a related field;
  • Candidates with an electrical license with device repair experience are encouraged to also apply;
  • Exposure to mechanical and mechatronic biomedical workplace infrastructure is highly desirable;
  • 2+ years' proven experience in similar field service work pertaining to biomedical devices;
  • Desire and ability to quickly learn technical product information and service skills;
  • Proficient in the use of Microsoft Office Suite of applications and Windows Operating Systems;
  • Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
  • Team player with a positive attitude and willingness to learn;
  • Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards;
  • Excellent customer focus, stakeholder management, problem solving, interpersonal, communication, organisational, task management skills, and;
  • Willingness to travel regularly to metro, regional, and interstate.

About Us

Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.

Applicants must demonstrate the right to work in Australia or New Zealand.

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