Biomedical Field Service Specialist

4 weeks ago


Perth, Western Australia Draeger Australia Pty Ltd Full time

Job Summary

We are seeking a highly skilled Biomedical Field Service Specialist to join our team at Draeger Australia Pty Ltd. As a key member of our Field Service Team, you will be responsible for installing, maintaining, and repairing Draeger medical devices at customer sites and in our workshop environment.

Key Responsibilities

  • Perform safety and performance testing, installation, maintenance, and repair of Draeger medical devices.
  • Respond to break service requests in a timely and effective manner.
  • Conduct preventative maintenance as per manufacturers' testing and part replacement schedule.
  • Install new devices and upgrades, including basic operating instruction and orientation.
  • Field corrective actions to remove product defects and reduce risk to patient health and safety.
  • Provide customer support for the region, addressing concerns and issues efficiently.
  • Identify and communicate potential sales opportunities to the sales team.
  • Technical support and advice to sales and marketing teams to increase sales.
  • Identify and report quality issues from the field to management and internal departments.
  • Travel regularly to client sites in Perth metro, wider WA, and interstate as required.

Requirements

  • Tertiary qualification in Engineering (Biomedical, Electronics, Mechanical, and/or Mechatronics), or a related field.
  • 2+ years' proven experience in similar field service work pertaining to biomedical devices.
  • Desire and ability to quickly learn technical product information and service skills.
  • Proficient in the use of Microsoft Office Suite of applications and Windows Operating Systems.
  • Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment.
  • Team player with a positive attitude and willingness to learn.
  • Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards.
  • Excellent customer focus, stakeholder management, problem-solving, interpersonal, communication, organisational, task management skills.

About Draeger

Draeger creates technology and solutions to protect everyone's great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

We are passionate about everything we do. And we do it for Life.



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