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Senior Service Manager

2 months ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

The Senior Service Manager will oversee the end-to-end performance of Westpac Group's asset management capability, encompassing hardware and software assets. This involves managing data elements, data ingestion, inventory, and asset creation through Flexera's FlexNet Management Suite and ServiceNow Hardware Asset Module.

Key Responsibilities
  • Asset Management System Monitoring: Ensure data quality, system execution, and consistency of output for TACM asset management systems.
  • Technology Asset Base Management: Establish new hardware asset management capabilities in ServiceNow and manage the technology asset base.
  • Best-In-Class Asset Management: Perform asset management functions to the highest standard, including creation, tracking, reporting, and decommissioning of assets.
  • Collaboration with Technology Teams: Establish best practices for asset management data ingestion and operational asset management.
  • Financial Management: Understand, track, and report on asset management financial elements.
  • Asset Creation and Management: Create and manage assets in source systems, ensuring consistent execution of asset management principles and source system accuracy.
Requirements
  • Hardware Asset Management Experience: 5 years of experience in hardware asset management.
  • Influencing and Relationship Management: Strong influencing and relationship management skills.
  • ITIL: Familiarity with ITIL principles.
  • Problem Solving: Excellent problem-solving skills.
  • Supplier Management: Experience in supplier management.
Desirable Skills
  • Asset Finance: Knowledge of asset finance.
  • ServiceNow HAM Processes: Familiarity with ServiceNow HAM processes and systems.
  • Attention to Detail: Strong attention to detail.
  • Programming Skills: Proficiency in SQL Query,.NET, Python, or similar programming languages.