Assistant Director

5 days ago

Brisbane, Queensland, Australia AccorHotel Full time

The role of Assistant Manager at AccorHotel is a dynamic and challenging position that requires exceptional leadership skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Assist with the management of operational departments to ensure smooth day-to-day operations and achieve high levels of customer satisfaction.
  • Manage rosters, costings, and forecasting to optimize resource allocation and minimize costs.
  • Develop and implement training programs to enhance the skills and knowledge of Guest Service Agents and Porters, promoting strong succession planning and career advancement opportunities.
  • Contribute to the development and management of Key Performance Indicators (KPIs) for the Front Office and guest satisfaction, driving continuous improvement and excellence.
  • Provide exceptional customer service, ensuring a seamless check-in and check-out experience for guests, and addressing any concerns or issues promptly and professionally.
  • Collaborate with cross-functional teams to resolve issues and improve overall hotel operations, including Food and Beverage services.
  • Take ownership of guest requests, demonstrating proactive and resourceful problem-solving skills, and setting a positive example for other team members.
  • Ensure the health and safety of all patrons, guests, and staff members, adhering to AccorHotel's high standards and regulatory requirements.
  • Oversee the entire guest experience, from reservation to departure, delivering personalized and memorable experiences that drive loyalty and retention.

Qualifications and Requirements:

  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Proven ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously, including large-scale airline crew movements.
  • Proficiency in Opera, Microsoft Word, and Outlook, with experience in senior first aid and manual driving licenses.
  • Flexibility to work varied shifts, including early mornings, late evenings, weekends, and public holidays, as required by the business.

What We Offer:

AccorHotel is committed to providing a supportive and collaborative work environment, recognizing the value of diversity and inclusion, and promoting career development and growth opportunities for all employees.

As a valued member of our team, you can expect:

  • Access to global discounts on accommodation and food and beverage, through our Accor team benefits.
  • A supportive and inclusive work culture, where everyone feels valued and empowered to succeed.
  • The opportunity to grow and progress your career with Australia's largest hospitality employer, AccorHotel.

Why Work for AccorHotel?

We are a global leader in hospitality, welcoming individuals from diverse backgrounds and perspectives. Our inclusive culture values individuality, creativity, and innovation, and we strive to create a work environment that is dynamic, supportive, and challenging.

At AccorHotel, we believe that work should bring purpose and fulfillment to your life. Join us and discover a world of limitless possibilities, where you can grow, learn, and thrive with our global team.

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