Local Government Service Delivery Specialist
1 week ago
Seeking a motivated and customer-focused professional to support the delivery of professional services across Australia and New Zealand.
This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region.
Key responsibilities include delivering consulting, training, and support services for Altitude software, often requiring travel to customer sites to provide hands-on assistance.
You will analyse existing customer processes and identify opportunities for solution design and process improvement, troubleshoot issues, deliver practical solutions, and help customers improve their daily operations and overall efficiency.
Additionally, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation.
Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams to deliver the best possible outcomes for our customers.
Your focus will be on delivering high-quality services that drive customer satisfaction and foster positive referrals.
As a successful candidate, you will serve as an industry expert, providing advice to both customers and internal teams to support successful business outcomes.
You will demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
Effective relationship-building with stakeholders at all levels, fostering strong customer engagement, is also essential in this role.
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