National Front Desk Professional

4 days ago

Canberra, ACT, Australia beBeeCustomerService Full time $70,000 - $95,000

Role Overview

Job Description

We are seeking a dedicated and personable individual to join our team as a National Training Coordinator, focusing on concierge and reception duties. In this role, you will be responsible for providing an exemplary front of house experience for our esteemed clients.

This is a fantastic opportunity to contribute to a prestigious organization and showcase your exceptional customer service skills.

Key Responsibilities:
  • Undertake concierge and receptionist duties, ensuring a welcoming and professional environment.
  • Coordinate activities with various organizational units to ensure seamless operations.
  • Maintain attendance records and rosters in compliance with organizational policies.
  • Adhere to and promote the organization's health and safety policies and procedures.
  • Oversee the delivery of client service standards, adhering to policy and industry benchmarks.
  • Develop and nurture networks and collaborative partnerships with clients, staff, and management.
  • Attend meetings as a representative of the organization, maintaining confidentiality as required.
  • Assist the manager with additional tasks and participate in quality reviews and training sessions as needed.
  • Familiarize yourself with relevant building-specific Standard Operating Procedures.
  • Stay up to date with organizational history and business objectives.

As a key member of our team, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Preferred experience in a hospitality/hotel environment or office reception/concierge role.
  • Excellent phone skills, including experience with multiple-line phone systems.
  • Proficiency in Microsoft Suite of Applications.
What You Can Expect from Us

At our organization, we recognize the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Our core values of teamwork, ethics and excellence are fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where everyone feels welcomed, valued and empowered to achieve their full potential is important to us today and in the future.

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