Retail Customer Service Manager

5 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $90,000 - $110,000

Unlock your career potential as a Customer Service Manager in our dynamic retail environment. We're seeking a driven and results-focused individual to join our team and contribute to achieving sales targets.

The successful applicant will have relevant fashion retail experience, ideally in a supervisory role, and possess excellent communication and leadership skills. A proven track record of meeting and exceeding sales targets, along with the ability to work collaboratively with colleagues and provide exceptional customer service, is essential for this position.

We offer a competitive remuneration package, including a generous product allowance, employee discount on products, and opportunities for professional development. Our company values diversity and inclusivity, and we welcome applications from candidates with diverse backgrounds and experiences.

The key responsibilities of this role include:

  • Providing exceptional customer service by ensuring customers are welcomed, informed, and satisfied with their shopping experience.
  • Leading and managing a team of sales staff to achieve sales targets and maintain high levels of customer satisfaction.
  • Developing and implementing strategies to drive sales growth, improve customer engagement, and enhance overall store performance.

To be considered for this opportunity, you must have:

  • A minimum of 2 years' experience in a similar role within the fashion or footwear industry.
  • Demonstrated ability to meet and exceed sales targets, with a proven track record of achievement.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Flexible working hours and willingness to work weekends and rotate shifts.

About Us

We are a leading retailer with a strong commitment to delivering exceptional customer experiences and driving business growth. Our company values diversity, inclusivity, and teamwork, and we offer a dynamic and supportive work environment that fosters professional development and career progression.

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