Strategic Workforce Planning Manager

4 weeks ago


Wetherill Park, Australia Coles Full time
About the Role

We're seeking an experienced Workforce Planning Manager to join our team at Coles Group's new Customer Fulfilment Centre (CFC) in NSW. As a key member of our operations team, you'll play a critical role in leading the development and delivery of resource planning processes across the CFC and our Home Delivery Hub facility.

Reporting to the Head of CFC Operations, you'll be responsible for:

  • Leading resource planning processes for the new site, collaborating with central leadership and onsite teams to deliver effective process.
  • Managing 3PL relationships to ensure resource needs are met and to ensure ongoing service delivery.
  • Maintaining the resource planning system as a business super user, ensuring that the system accurately reflects all labour tasks and rates to meet business requirements.
  • Effectively leading a highly motivated and engaged team based onsite.
  • Driving a customer-focused culture across all departments of the operation, ensuring Coles Online customers receive 'the perfect order' each time.
  • Being a champion for safety and leading an operational safety-first culture.

As a Workforce Planning Manager at Coles, you'll have the opportunity to make a positive impact on our business and contribute to our mission of serving Aussie communities.

About You and Your Skills

We're looking for a candidate with:

  • Tertiary qualification in a relevant discipline.
  • Experience working in a large operation with large workforces.
  • Experience in implementing 'bespoke' rostering management systems that complement team and business needs.
  • Proven commercial acumen.
  • Ability to work with large datasets and effectively analyse, interpret, and communicate to a diverse range of stakeholders.
  • Strong communication and people leadership capabilities.
  • Strong analytical capabilities and the ability to identify and drive Continuous Improvement initiatives.

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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