Automotive Customer Experience Specialist

2 days ago

City of Canning, Australia beBeeCommunication Full time $75,911 - $88,815
Service Advisor Role

Seeking a dedicated and customer-focused professional to manage the member experience during the vehicle service process.

  • Greet members, confirm vehicle information, and provide estimates for repair and maintenance services.
  • Coordinate with technicians to ensure timely completion of repairs and maintenance.
  • Provide regular updates to members on the status of their vehicle.
  • Handle member concerns and complaints in a professional and timely manner.
  • Prepare and complete repair orders.

This role suits motivated customer service professionals who possess:

  • Outstanding professional customer relationship management skills.
  • Technical knowledge of automotive repairs and servicing - desirable.
  • Sound administrative/clerical skills.
  • High level verbal and written communication skills.
  • Effective teamwork skills and ability to develop positive workplace relationships.

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