Driver Coordinator

5 days ago


City of Canning, Australia Kelsian Group Limited Full time
About The Job

This role offers a unique opportunity to work with a passionate team, scheduling charter work and coordinating the day-to-day operations of drivers and vehicles. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a proactive approach to ensuring seamless service delivery.

Responsibilities
  1. Deliver exceptional customer service to drivers, responding to enquiries regarding charter movements, route planning, rostering, and operational matters.
  2. Schedule school runs, charters, and route services based on customer requirements, ensuring timely completion of tasks.
  3. Monitor daily charter allocations and vehicle movements, identifying potential service failures and taking corrective action.
  4. Address operational shortfalls caused by delays, incidents, or breakdowns, leveraging reallocation or sourcing additional resources.
  5. Roster drivers according to competency and availability, optimizing resource allocation and personnel efficiency.
  6. Collaborate with colleagues to coordinate scheduled vehicle repair & maintenance, aligning asset availability and charter demand.
  7. Prepare monthly reports highlighting shortfalls to key performance indicators and recommended actions, informing data-driven decision-making.
  8. Analyse historical data and conduct retrospective service audits to pinpoint areas for improvement in delivering high-level service, driving continuous process refinement.
Requirements

To succeed in this role, you should possess:

  1. 2 years of experience in a similar position, ideally with industry-specific knowledge.
  2. Proficiency in applying Industry Awards and operating financials to execute work.
  3. Demonstrated geographical knowledge of the Perth metropolitan area and regional WA.
  4. Ability to work independently and collaborate within a team environment.
  5. Critical thinking and problem-solving skills, adapting to complex situations.
  6. Advanced computer literacy, with proficiency in relevant software applications.
Benefits

Our organisation offers:

  1. Ongoing support for your growth and progression, fostering professional development.
  2. An Employee Recognition and Rewards Program, acknowledging outstanding contributions.
  3. A 24/7 Wellness Support – Employee Assistance Program, prioritising employee well-being.
  4. A Corporate Health Plan Discount, promoting healthy lifestyles.
  5. A supportive and inclusive team environment, valuing collaboration and teamwork.
About Our Organisation

Kelsian Group Limited is a leading provider of integrated land and marine, tourism, and public transport services with international operations in London and Singapore.

We strive to create meaningful and sustainable employment opportunities, supporting the diverse talents of our team members and promoting diversity and inclusion across our organisation.


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