Store Assistant

1 week ago

Wollongong City Council, Australia beBeeRetailer Full time $63,000 - $76,000

Job Title: Store Assistant - Customer Service Lead

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Job Description:

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  • Assist the Store Manager with directing Customer Service Assistants while being the Manager on Duty, delivering results during assigned time, drive key performance indicators and brand loyalty by leading through your team.
  • Responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales.
  • Set the tone by embracing and living the company values.
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Responsibilities:

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  • Ensure all customer service assistants make personal contact with customers.
  • Responsible for achieving store goals as provided by operations manager.
  • Responsible for leading Front End Operations.
  • Train staff on our Customer Service values.
  • Ensure each customer has fast, friendly checkout service.
  • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
  • Responsible for opening and closing store procedures.
  • Assist with Front End Operations.
  • Responsible for performing SM duties in their absence.
  • Assist in supervising all team members.
  • Assist in training, coaching and development of all Assistants.
  • Reviews all corporate communications and reacts accordingly.
  • Partners with Store Manager and/or corporate office regarding store issues.
  • Drives store sales and controls expenses.
  • Assists payroll process and ensures payroll is within budget.
  • Assists in merchandising procedures.
  • Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP).
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
  • Authorizes register functions including post voids, returns and discounts.
  • Complies with Human Resources policies and procedures.
  • Assists in receiving and stocking procedures.
  • Receiving Deliveries and management of invoicing/paperwork.
  • Checking off stock to invoice.
  • Assists in driving Key Metrics: Sales, Margin and Expense Control.
  • Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room.
  • Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys.
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Qualification And Work Skill Requirements:

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  • Recent relevant work experience.
  • Demonstrated understanding and willingness to provide excellence in customer service.
  • Ability to multi-task, direct and manage people.
  • Creative thinking.
  • Ability to maintain composure under pressure.
  • Solid numeracy skills.
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Personal Attributes:

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High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

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Summary:

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Ten Tops offers value, that's why EVERYTHING in our stores is $10 or less. We want you to save BIG on everyday items across a range of categories.

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