Service Design Lead
2 weeks ago
We are seeking a talented and innovative Service Design Lead to join our team at Coles Group. As a leader in Australian retail, we are committed to delivering exceptional customer experiences and driving innovation in the retail sector.
The Service Design Lead will spearhead the development of innovative, user-focused services by leading cross-functional teams. You will advocate for design thinking methodologies, ensuring that our service design efforts align with broader strategic goals.
Key Responsibilities:
- Lead cross-functional teams to develop user-centric services that effectively meet both customer needs and business objectives.
- Advocate for design thinking methodologies across the marketing team and the wider organization, ensuring that service design aligns with broader strategic goals and drives value and innovation.
- Shape and deliver end-to-end service design processes, including research, ideation, implementation, and optimization.
- Foster collaboration across business units to drive strategic and innovative solutions that enhance customer experiences and operational efficiency.
- Provide leadership and mentorship to design teams, cultivating a high-performing, creative, and innovative culture.
We are looking for a candidate with:
- Proven experience in leading cross-functional teams in a service design or design leadership role.
- Strong business acumen and understanding of marketing and loyalty principles, and how that ties into the customer experience and business.
- Strong expertise in design thinking methodologies and their application to service design.
- Demonstrated ability to shape and execute end-to-end service design processes, from research through to implementation.
- Excellent collaboration skills, with a track record of working effectively across various business units.
- Proven leadership and mentorship skills, with a focus on fostering a creative and innovative team environment.
- Strong problem-solving abilities and a strategic mindset, with a passion for enhancing customer experiences and operational efficiency.
Coles Group is a leading Australian retailer with a rich history dating back to 1914. We have grown to become a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au
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