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Sydney, New South Wales, Australia beBeeTechnical Full time $160,000 - $200,000

Our organization is seeking a results-driven leader to oversee and architect a fast-growing global team. As the Senior Manager, you will provide strategic direction for our Technical Support Engineering team.

You will lead a team of managers and individual contributors in a fast-paced environment where you will be challenged, but also witness your contributions to our customers immediately.

We value people from all walks of life and believe that everyone has unique strengths and qualifications. If you're passionate about technology and want to grow your experience, we encourage you to apply.

In this role, you will:

  • Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into our 400+ integrations
  • Partner with other leaders on strategic initiatives at scale
  • Ensure the successful onboarding and development of Technical Support Engineers
  • Oversee all projects and initiatives within the region and functional area that Managers are responsible for and ensure successful and timely completion of said projects
  • Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded
  • Review and help prioritize technical escalations
  • Assist with incident response during outages/incidents, communicating with customers and providing information to our internal teams

This role requires previous management experience managing a team of managers. You should have experience working in a Support Engineering organization, be self-motivated, detail-attentive, and have a desire to keep learning more. Strong communication skills and the ability to think creatively and strategically are also essential.