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Insurance Claims Advisor

3 weeks ago

Adelaide, South Australia beBeeClaims Full time

About the Role:

As a Claims Specialist, you will be responsible for managing claims in line with set procedures and policies. Your primary goal is to deliver high-quality customer service while ensuring that claims are resolved efficiently and effectively.

The ideal candidate will have previous experience within insurance claims or customer service. Strong communication skills, attention to detail, and the ability to multitask are essential for this role. If you are passionate about making a difference and helping people in their time of need, we encourage you to apply.

Key Responsibilities:

  • Promote QBE's products and services through fostering great relationships with customers and stakeholders
  • Process claims in line with set procedures and policies
  • Deliver high-quality customer service and develop good working relationships with all customers and service providers
  • Manage claims using the appropriate external and internal specialists
  • Enhance and develop your own technical expertise and participate in professional development and training where required

About Us:

We are committed to creating an inclusive workplace where everyone feels valued and respected for who they are. Our diverse team is dedicated to providing exceptional service to our customers and stakeholders. We believe in empowering our employees to make a real impact and contribute to our success.

Benefits:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance work-life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services

Skills and Qualifications:

  • Previous experience within insurance claims or customer service
  • Strong customer service skills with a highly supportive approach
  • A passion for making a difference and helping people in their time of need
  • An engaging and courteous phone manner with the ability to type and talk concurrently
  • Ability to handle multiple and competing tasks to meet customer needs
  • Excellent organisational skills with the ability to critically assess and analyse tasks