Claims Officer

3 weeks ago

Adelaide, South Australia QBE Insurance Full time
Primary Details

Time Type: Full time

Worker Type: Employee

Location: Adelaide, SA

Type: 12-month fixed term contract

The opportunity

At QBE it's not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.

This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio.

You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you

Your new role
  • Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
  • Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships
  • Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
  • Deliver high quality customer service and develop a good working relationship with all customers and service providers
  • Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
  • Enhance and develop your own technical expertise and participate in professional development and training where required

About You

To be successful in this role, you will have:
  • Previous experience within insurance claims is highly advantageous although not mandatory
  • Previous experience in call centre, customer service and/or administration
  • Strong customer service skills with a highly supportive approach
  • A passion for making a difference and helping people in their time of need
  • An engaging and courteous phone manner with the ability to type and talk concurrently
  • Ability to handle multiple and competing tasks to meet customer needs
  • Excellent organisational skills with the ability to critically assess and analyse tasks

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 16/06/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr

  • Claims Officer

    4 weeks ago

    Adelaide, South Australia Government of South Australia Full time

    iworkfor.sa.gov.au will be unavailable on Saturday, 19 July 2025, from 6:30 AM ACST until 9:30 AM ACST due to scheduled maintenance.Department of Treasury and FinanceJob reference: 672034Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to EveryoneWe are currently seeking applications for a Claims Officer, tojoin the South Australian Government...

  • Claims Officer

    3 weeks ago

    Adelaide, South Australia Government of South Australia Full time

    iworkfor.sa.gov.au will be unavailable on Saturday, 19 July 2025, from 6:30 AM ACST until 9:30 AM ACST due to scheduled maintenance.Department of Treasury and FinanceJob reference: 672034Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to EveryoneWe are currently seeking applications for a Claims Officer, tojoin the South Australian Government...

  • Claims Officer

    4 weeks ago

    Adelaide, South Australia Government of South Australia Full time

    iworkfor.sa.gov.au will be unavailable on Saturday, 19 July 2025, from 6:30 AM ACST until 9:30 AM ACST due to scheduled maintenance.Department of Treasury and FinanceJob reference: 672034Location: 5000 - ADELAIDEJob status: OngoingEligibility: Open to EveryoneWe are currently seeking applications for a Claims Officer, tojoin the South Australian Government...

  • Claims Officer

    3 weeks ago

    Adelaide, South Australia QBE Insurance Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: Adelaide, SAType: 12-month fixed term contractThe opportunityAt QBE it's not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an exciting opportunity to join an...

  • Urgent Claims Officer Liability

    3 weeks ago

    Adelaide, South Australia eFinancialCareers Ltd. Full time

    Claims Officer LiabilityQBE Insurance Paramatta, Australia Apply now Posted 1 day ago Hybrid Job Permanent CompetitivePrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers- Location: Parramatta- Permanent Full TimeThe opportunityAn opportunity for an experienced Public Liability Claims Officer with...

  • Talented Claims Officer Wanted

    2 weeks ago

    Adelaide, South Australia beBeeClaims Full time $53,000 - $86,000

    We are seeking a talented Claims Officer to join our team in Parramatta. This is an exciting opportunity for someone who wants to make a difference in the lives of our customers.In this role, you will be responsible for managing motor claims, providing exceptional customer service, and working collaboratively with our team to achieve excellent results.You...

  • Urgent Search: Senior Claims Officer

    7 days ago

    Adelaide, South Australia eFinancialCareers Ltd. Full time

    Senior Claims Officer - Commercial Large & Complex ClaimsSenior Claims Officer - Commercial Large & Complex ClaimsQBE Insurance Paramatta, Australia Apply now Posted 1 day ago Hybrid Job Permanent CompetitiveSenior Claims Officer - Commercial Large & Complex ClaimsQBE Insurance Paramatta, Australia Apply nowPrimary DetailsTime Type: Full timeWorker Type:...

  • Administration Officer

    2 weeks ago

    Adelaide, South Australia beBeeClaims Full time $58,709 - $63,514

    Job Title: Claims Support Officer\The successful candidate will play a key role in delivering efficient and compliant injury management services. The team provides administrative support to the Injury Management program, ensuring timely and accurate processing of claims and related documentation.\Key Responsibilities:\Manage claims processing, data entry,...

  • Claims Professional

    3 days ago

    Adelaide, South Australia beBeeClaims Full time $70,000 - $85,000

    Senior Claims ProfessionalWe are seeking an experienced Senior Claims Manager to manage a portfolio of workers compensation claims and achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.About the OpportunityThis is an exciting opportunity to join our Australian offices across New South Wales, Victoria, and South...

  • Claims Coordinator

    4 weeks ago

    Adelaide, South Australia Mitsubishi Motors Corporation Full time

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Mitsubishi Motors AustraliaTalent Acquisition Business Partner at Mitsubishi Motors Australia LimitedClaims Coordinator – Technical & WarrantyBased at Mitsubishi Motors Australia Head Office, located at Adelaide...