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Operations Manager

2 weeks ago

Launceston, Tasmania, Australia Uniting AgeWell Careers Full time

Key Responsibilities:

The Home Care Team Leader Operations role at Uniting AgeWell Careers involves the following key responsibilities:

  • Oversee daily operations, ensuring processes run efficiently and effectively.
  • Allocate tasks and responsibilities based on team members' strengths and workloads.
  • Monitor key performance indicators (KPIs) and analyze team performance metrics.
  • Prepare reports for management on team performance, challenges, and opportunities.
  • Identify areas for improvement in workflows and implement best practices.
  • Ensure high standards of customer service are maintained by the team.
  • Ensure that the team follows company policies, procedures, and regulatory requirements.

This role requires a strategic thinker who can manage multiple requests in a fast-paced environment. You will work closely with your team to ensure seamless service delivery and contribute to continuous improvement.

A current Working With Vulnerable People card, flu vaccinations, Australian working rights, and a national police clearance or NDIS Clearance are mandatory requirements.