Veterinary Clinic Operations Manager

1 month ago


Westbourne Park, South Australia VetPartners Full time

At VetPartners, we pride ourselves on being a progressive and forward-thinking business that aims for continuous best practice. We are seeking a highly skilled and experienced Practice Manager to join our team at AdelaideVet Goodwood Road.

About the Role

This is an exciting leadership opportunity for a dynamic and results-driven professional to lead our clinical team as the Practice Manager for Maternity Leave Cover. The ideal candidate will have previous experience in veterinary or human health practice management and a proven track record of driving service excellence and clinical care.

Duties and Responsibilities
  • Oversee all operational and people matters within the clinic, ensuring seamless communication, efficient procedures, and excellent business services.
  • Lead employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
  • Promote customer experience and client loyalty through effective engagement and loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
  • Manage the financial performance of the clinic, including stock control, procurement, accounts, budgets, and profit and loss.
  • Liaise with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction.
Requirements
  • Previous practice management experience in veterinary or human health.
  • Commitment to high standards of service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills, with strong computer literacy.
  • Excellent problem-solving, decision-making, and organisational skills.
  • Good understanding of people and employment obligations.
  • Familiarity with workplace health and safety regulations.

We offer a competitive salary range of $120,000 - $150,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.

VetPartners is an equal opportunity employer, recognising the importance of diversity in our success. If you are a motivated and enthusiastic leader looking to drive positive change, please submit your application.



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