Veterinary Services Manager
1 week ago
At VetPartners, we pride ourselves on being a progressive and forward-thinking business that aims for continuous best practice.
We are seeking a dynamic and experienced manager to join our team as the Practice Manager for Maternity Leave Cover. This is an exciting leadership opportunity where you will thrive on managing a busy clinical setting.
About the Role:
- You will oversee all operational and people matters within the clinic, including communications, procedures, and business services.
- Leading on employee matters such as recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities, maintenance, assets, equipment, cleaning, and presentation standards.
- Working closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions.
- Collaborating with Regional Managers to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
- Leading company initiatives, projects, and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.
About You:
- Previous practice management experience within the veterinary or human health sector.
- A commitment to high standards of service excellence and clinical care.
- Experience with practice management systems or appointment book management skills and computer confidence.
- Strong problem-solving, decision-making, and organisational skills.
- A good understanding of people and employment obligations.
- A good knowledge of workplace health and safety regulations.
- Experience or interest in change championing and project management.
- A genuine, warm, and supportive style that enjoys caring for people who care for animals.
The Ideal Candidate:
We are looking for a proven leader with a strategic approach who is enthusiastic about leading a high-performing team. If this sounds like you, please read on for more information about the role.
Salary:$120,000 - $150,000 per annum, depending on experience.
Benefits:VetPartners offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.
Others:This is an excellent opportunity to join a dynamic and innovative organisation that values its employees and strives to make a difference in the veterinary sector.
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