Customer Experience Specialist

2 days ago

Perth, Western Australia beBeeCustomer Full time $65,645 - $81,155

Job Summary

This role is a front-line customer service interface for resolving issues via phone, email, and web chat in an empathetic and professional manner. It requires strong communication and problem-solving skills to provide excellent customer service.

Key Responsibilities

  • Resolve customer issues via various channels in a timely and professional manner
  • Work collaboratively with colleagues to drive performance excellence
  • Communicate effectively with stakeholders at all levels of the organization
  • Identify opportunities to innovate and improve processes
  • Provide feedback to enhance products and services

Requirements

  • 1+ years' experience in a fast-paced corporate environment
  • Strong technical proficiency and multitasking skills
  • Experience in real estate roles such as leasing consultant or property manager is beneficial
  • Demonstrated ability to deliver exceptional customer service through clear communication, active listening, and empathy
  • Experience resolving customer problems in a timely manner through strong analysis and decision making

Benefits

  • Flexible leave options including birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Employee volunteering leave and community grants
  • Opportunities to bring innovative ideas to life

Why Work With Us?

  • We value diversity, equity, and inclusion in the workplace
  • Teams with diverse ideas and experiences are more creative and effective

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