Senior Technical Solutions Expert

1 week ago

Narrabri, Australia beBeeEngineering Full time $90,546 - $114,108
Job Summary

We are seeking a skilled Applications Specialist to join our team. The successful candidate will play a key role in delivering technical product application support to customers and the sales team.

Key Responsibilities
  • Respond to product application inquiries and provide tailored engineering solutions and product recommendations.
  • Deliver analytical and technical support for customer issues and internal sales requirements.
  • Analyse pump sealing applications and recommend performance improvements.
  • Conduct technical training sessions, product installations, and workshops.
  • Perform site visits with customers and field representatives to assess equipment, conduct surveys, and offer engineering support.
  • Address technical issues related to product quality and functionality.
Design & Documentation
  • Create and maintain 3D models and 2D drawings using CAD software.
  • Conduct inspections of incoming and outgoing goods and issue certificates of conformance.
  • Ensure product information, documentation, and specifications are accurate and up to date.
  • Maintain compliance with relevant industry, product, and process standards.
Data Analysis & Process Improvement
  • Develop and maintain Excel-based tools for costing, pricing, and product selection.
  • Support pricing strategies through sales and pricing data analysis.
  • Assist in maintaining ISO 9001:2015 certification and the Quality Assurance Manual.
  • Contribute to the creation and maintenance of inventory parts and BOMs in the ERP system.
  • Support product launches and marketing initiatives.
  • Collaborate with cross-functional teams to drive continuous improvement and enhance operational efficiency.
Additional Responsibilities
  • Build expertise in product management and ERP systems.
  • Maximise the use of Microsoft Office 365 tools to streamline workflows.
  • Document and map engineering and operational processes; participate in process reviews.
  • Develop tools and procedures to support engineering functions.
  • Participate in stocktakes and other project-based tasks as directed.
  • Maintain accurate records and perform general administrative duties.
Qualifications & Skills
  • Bachelor's degree in Engineering, preferably Mechanical.
  • Minimum of 4 years' experience in an engineering role (preferred).
  • Proficiency in SolidWorks and AutoCAD (intermediate level).
  • Strong skills in Microsoft Office Suite, particularly Excel; VBA experience preferred.
  • Strong analytical, problem-solving, and data analysis capabilities.
  • Excellent communication and presentation skills.
  • Industrial experience and product knowledge are highly desirable.
  • Collaborative team player with a proactive learning mindset.
  • Commitment to working within Environmental, Health, and Safety guidelines.

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