Seasonal Customer Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $75,000

About This Role

  • We are seeking a Seasonal Customer Support Specialist to join our team during the peak holiday season.
  • This is a full-time fixed term contract from October 2025 until January 2026.
Key Responsibilities
  • Provide exceptional customer service experience to each and every customer
  • Answer all customer enquiries and complaints across email, phones, live chat, social media and product reviews
  • Efficiently handle customer interactions by promptly resolving complaints and responding to enquiries about product information, stock availability, pricing, and delivery updates
  • Manage customer orders including cancellations, refunds, and replacements
  • Take ownership of customer enquiries and complaints and ensure effective first contact resolution
  • Follow established safety policies and procedures
  • Continually expand knowledge of products to become tea and brewing experts
Requirements
  • Available during the peak seasonal period on a Monday to Saturday rotating roster
  • Previous customer service or contact centre experience is essential
  • Excellent written and verbal communication skills and a professional phone manner
  • Sound IT skills, including the ability to learn and navigate multiple systems
  • Ability to operate under pressure and be solutions focused
  • Act with the customer in mind
  • Self-motivated and ready to learn
  • Works well within a team and readily supports team members
Benefits
  • Enjoy a discount on products
  • Recognition and rewards through an employee recognition program
  • Volunteer leave day per year
  • Policy-supported working arrangements including flexible and hybrid options
  • Employee Assistance Program (EAP)
  • A supportive work environment
About The Application Process

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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