Senior Technical Project Manager
4 weeks ago
Xero is a leading cloud-based accounting and bookkeeping platform that empowers small businesses to grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.
The Role
We are seeking an experienced Senior Technical Project Manager to lead our customer engagement solutions team. As a key member of our Enterprise Technology group, you will be responsible for designing, building, and delivering tailored solutions to enhance and support the use of Intercom, ensuring sustainable and excellent engineering practices.
Key Responsibilities
- Develop and implement project plans, timelines, and budgets to ensure successful delivery of projects.
- Collaborate with cross-functional teams to design and deliver initiatives aimed at measuring and improving customer engagement.
- Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users.
- Build and maintain relationships with internal stakeholders, including developers, product managers, and customers.
- Analyze and report on project metrics to inform future development decisions.
Requirements
To succeed in this role, you will need:
- A strong understanding of technical project management principles and practices.
- Previous experience working with SaaS-based technologies and platforms, ideally in an agile fashion within a development function.
- Knowledge of web and mobile technologies would be a plus.
- Proven ability to develop and optimize integrated business processes across disparate systems.
- A curious mindset to tackle technical challenges and learn on the go across a range of Saas based systems.
Why Xero?
Xero offers a competitive salary of $120,000 - $180,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, life insurance, income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
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