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Training and Development Manager

1 week ago

Gold Coast, Queensland, Australia Snap-On Tools Full time
Job Overview

We are looking for a skilled leader to manage our customer service and technical support teams. The successful candidate will have a strong background in management, training, and development, as well as excellent communication and interpersonal skills.

Main Responsibilities
  1. Lead a team of customer support and technical support representatives.
  2. Develop and implement training programs to enhance staff skills and knowledge.
  3. Establish clear goals and metrics for the support function and measure progress.
  4. Analyze customer feedback and recommend improvements to products and services.
  5. Oversee the installation and maintenance of equipment, providing technical support as needed.
Qualifications
  • Bachelor's degree in business or a related field.
  • Proven experience in management, training, and development.
  • Strong knowledge of the automotive industry, including brakes and service.