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Care Coordinator

2 months ago

Latrobe, Australia Uniting AgeWell Full time
About Us

At Uniting AgeWell, we are dedicated to providing high-quality care services that empower older people to live their lives to the fullest. Our team of 4300 staff and 600 volunteers is committed to delivering exceptional care and support to our clients in Victoria and Tasmania.

Our Values

We are guided by our values of Kindness, Respect, Integrity, Innovation, and Inclusion, which shape our approach to care and service delivery. Our customer service charter and promise ensure that we consistently meet the needs of our clients and their families.

The Role

We are seeking a highly skilled and compassionate Care Organiser to join our team in Latrobe. As a key member of our intake team, you will be responsible for managing and supporting the effective delivery of our Home Care programs. Your primary focus will be on providing excellent customer service, building relationships with clients and their carers, and ensuring that their care needs are met.

Key Responsibilities
  • Provide exceptional customer service to clients, visitors, and staff
  • Build and maintain relationships with clients and their carers
  • Manage office systems and supplies
  • Monitor and manage group email inboxes, post, and other forms of communication
  • Manage database entries and documentation
  • Escalate and manage client enquiries, complaints, and incidents
Requirements
  • Experience in intake processes and community services
  • Previous administrative and rostering/scheduling experience
  • Experience with accounts software and CRM systems
  • Ability to manage multiple requests in a fast-paced environment
  • Experience within the aged care sector
  • Commitment to our values and customer service charter
What We Offer
  • A supportive and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a positive difference in the lives of our clients

We are an equal opportunities employer and welcome applications from diverse candidates. Aboriginal and Torres Strait Islander peoples are encouraged to apply.