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Customer Services and Claims Professional

1 week ago

Perth, Western Australia Allianz Popular SL. Full time

We're seeking a highly skilled professional to join our team as a Customer Services and Claims specialist. As a key member of our team, you'll play a crucial role in delivering exceptional customer service and resolving complex claims efficiently.

About the Role:
  • You'll be responsible for managing a portfolio of complex claims, working closely with stakeholders to resolve disputes and deliver timely resolutions.
  • Developing and maintaining strong relationships with customers, third-party providers, and internal stakeholders is critical to your success.
  • Utilizing your technical skills, including systems, software, databases, reporting, and communication tools, to analyze data and identify opportunities for process improvements.
  • Providing training and support to colleagues to enhance their skills and knowledge, contributing to the growth and development of the team.
  • Demonstrating a commitment to excellence, continuous learning, and innovation, staying up-to-date with industry trends and best practices.