Medical Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $90,000

Are you an IT support professional looking to grow your career in a dynamic environment?

Key Responsibilities:
  • Provide exceptional customer experiences for users of Medical Director products via phone, email, and live chat.
  • Support software applications and resolve issues within Service Level Agreements.
  • Troubleshoot and identify software-related problems, proposing effective solutions.
  • Liaise with the Support Team to resolve complex requests, adhering to escalation procedures.
  • Develop and maintain strong customer relationships.
  • Stay updated on Medical Director platforms through internal and external training, documentation, and resources.
  • Review customer feedback and requests with Team Leaders to identify opportunities for improvement.
What We Offer:
  • A collaborative work environment that fosters teamwork and creative problem-solving.
  • Flexible work arrangements, including in-office and hybrid options.

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