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Data Center Technical Operations Engineer 4
2 months ago
We are seeking a highly skilled Data Center Technical Operations Engineer 4 to join our team at Amazon. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data centers, including risk management, maintenance, and vendor management.
Key Responsibilities- Participate in a 24/7 rotating shift pattern to ensure continuous data center operations.
- Manage on-site contractors, sub-contractors, and vendors to ensure compliance with established practices and local legislation.
- Establish performance benchmarks, conduct analyses, and prepare reports on data center infrastructure operations and maintenance.
- Generate Change Management requests and Incident Management tickets for events that require data center operations management.
- Collaborate with DC managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
- Develop and maintain documentation relevant to business and facility operations.
- Ensure the installation of racks and provision of power/cooling within data center constraints.
- Review routine maintenance and emergency services for critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Assist in the design, implementation, commissioning, and build-out of new facilities.
- Drive and implement projects to increase current facility capacity, efficiency, sustainability, and reliability.
- Manage facility assets and provide infrastructure and inventory asset management.
- Attend and participate in regular Construction and Operational Meetings as required.
- Familiar with Work Order compliance to ensure all contractual SLAs are achieved.
- Interface with Infra Ops management for day-to-day operational requirements.
- Assist in recruiting efforts.
- Assist in resolving infrastructure engineering or services issues.
- Deliver exceptional customer service and satisfaction.
- 4+ years of relevant work experience in maintaining a data center or critical space facility.
- Strong verbal and written communication skills.
- Strong leadership and organizational skills.
- Strong attention to detail.
- Strong facilities management skills.
- Ability to prioritize in complex, fast-paced environments.
- Familiarity with Service Management systems (Problem & Change).
- Experience with the development of MOPs & SWMS for planned works.
- Physical security protocol awareness.
- Computer literacy, confident with Office Suite.
- Degree or Technical (Military/Trade School) Degree and relevant experience.
- 6+ years of Data Center Engineering/Operations Experience.
- 4+ years of Data Center Management Experience.
- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or relevant discipline.
