Personal Banking Specialist

4 weeks ago


Hervey Bay, Australia ANZ Full time

As a Personal Banking Specialist at Suncorp Bank, you will be part of a dynamic team that provides exceptional levels of sales and service to customers in Hervey Bay, QLD.

About the Role

This is a permanent, flexible part-time opportunity (30 hours/week) with opportunities for career growth and development. You will be responsible for delivering customer-obsessed service, providing timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.

Your Key Responsibilities

  1. Deliver outstanding customer service that drives customer satisfaction and first call resolution.
  2. Provide high-quality information on Everyday Banking enquiries, account openings, and processes.
  3. Demonstrate effective listening and communication skills to build trust and exceed customer expectations.
  4. Contribute to a team culture that balances people, customer, risk, and performance outcomes.
  5. Ensure compliance with internal policies and procedures, as well as external requirements such as legislative regulations.

What We're Looking For

  • You have experience delivering high-quality customer experiences and using customer and commercial acumen to enhance overall performance.
  • You possess effective interpersonal and communication skills (written and verbal).
  • You are committed to self-development and increasing your capabilities in the role.
  • You have computer literacy and navigation skills.

Ambition & Benefits

We offer a range of benefits and flexible working arrangements to support your work-life balance. As a Personal Banking Specialist, you'll have access to training and development opportunities to enhance your skills and advance your career. Our diverse workplace celebrates individuality and promotes diversity, equity, and inclusion.



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