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Job Overview

The Senior Manager, Implementation APAC is a seasoned executive leader responsible for developing high-performing teams and executing strategic initiatives aligned with key business objectives.

This role will lead, motivate, empower, and grow the APAC Implementation segment to meet and exceed key performance metrics in customer satisfaction, time to value, product adoption, and team productivity.

  • Develop, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets.
  • Effectively resolve customer escalations for maximum satisfaction and positive relationships.
  • Leverage data-driven insights to build and optimize processes that drive efficiency and an improved customer experience.
  • Execute quarterly plans aligned with business outcomes.