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2 weeks ago
Imagine shaping the future of retirement for individuals by joining our leadership team in a hybrid workplace. You will have the opportunity to develop your leadership skills further, while contributing to the success of our organisation.
The Organisation
Our company has been partnering with industry super funds for over 25 years to help their members achieve a secure retirement. Our primary services include:
- Unpaid Super: The recovery of unpaid super to protect members entitlements
- Financial Solutions: Trusted, fee-for-service financial advice that gives members peace of mind
In Unpaid Super, our dedicated staff have a proven track record of partnering with funds to ensure their arrears management process benefits the members and the fund. From specialised legal and insolvency activities through to end-to-end arrears management processes - we recover unpaid super entitlements from employers that these members may never have otherwise received.
The Opportunity
As a Team Lead you will lead a team of professionals and promote a culture of collaboration, achievement, quality, and professionalism. You will demonstrate a passion for coaching and mentoring others towards a continuous improvement culture in a member-led organisation.
Key responsibilities include:
- Leading a team in assigned day-to-day activities to achieve set goals while ensuring compliance to regulatory and quality standards, internal policy and processes and relevant legislation
- Reviewing work quality and key analytics to provide regular performance feedback and coaching to team members
- Assisting in the planning and implementation of new initiatives and process improvements
- Undertaking recruitment, onboarding, training, coaching and performance management processes, etc
- Either leading or contributing to key internal and external projects
About You
You are motivated, enthusiastic and looking to further your career in an organisation where you can grow professionally.
Selection Criteria
You will have:
- Team management experience and understand how to positively motivate a team for success - both people-related and targets
- 3+ years call quality or senior call centre experience
- Excellent communication skills including conflict resolution and issue management
- Client and Stakeholder management skills with the ability to quickly build trust and rapport in a professional environment
- Analytical skills with a balance of business, IT, communication, and problem-solving skills
- Knowledge of Contact Centre environment in Superannuation or Financial Services would be an advantage
What We Offer
- Hybrid workplace
- A commitment to ongoing career development
- A salary package, inclusive of employer superannuation contributions
- Payday superannuation
- Additional paid leave between the Christmas and the New Year public holidays
- Generous employee benefits including above award entitlements, paid parental leave, salary sacrifice, etc.
- Opportunity to purchase additional leave through salary averaging
- A fantastic team environment
- An organisation that is truly focused on getting the best outcomes for our members
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