
Client Relationship Specialist
2 weeks ago
This is a chance to excel as a Client Relationship Specialist, where you will oversee client accounts and provide exceptional service. Your role will involve building strong relationships with clients, driving retention, and identifying opportunities for cross-selling products.
About the Role- Your main responsibility will be to manage a portfolio of clients and ensure best-in-class service, careful risk management, and optimal returns.
- You will be responsible for daily funding requirements, working closely with Account Managers to meet client needs within product and risk frameworks.
- You will also be required to monitor client performance, minimize bad debts through close relationships and risk management, and ensure compliance is up to date.
- A key aspect of this role is identifying and converting cross-sell opportunities within your client portfolio.
- Promote client retention through sustainable relationships and exceptional service.
- Oversee daily funding requirements with Account Managers, ensuring client needs are met.
- Ensure compliance is up to date.
- Monitor client performance and minimize bad debts.
- Identify and convert cross-sell opportunities.
- Maximize profits through effective fee charging and cross-selling.
- Complete credit submissions for facility variations.
- Assist with onboarding for new clients.
- Promote finance products versus competitors.
- Participate in projects to deliver new products and services.
- Complete ad hoc tasks as required by senior leaders.
- Seek process improvement opportunities.
- Will have 2+ years in commercial lending or customer-facing roles in finance.
- Will have experience in credit assessment and non-conforming loans.
- Will have strong knowledge of Microsoft Suite, especially Excel.
- Will be comfortable with manual processes in a fast-paced environment.
- Will have high adaptability, collaboration, and ability to work under pressure.
- Will have strong problem-solving skills and attention to detail.
- Will be able to work autonomously and take initiative.
You'll be supported, challenged, and proud to be part of a team that values creativity, technology, and people.
If you have outstanding interpersonal skills and are motivated, determined, detail-oriented, and ethical with a collaborative approach, we would love to hear from you.
Please submit your application now.
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