Customer Experience Strategist

3 days ago

Australia beBeeCustomerCentric Full time $103,000 - $143,851
About the Role

This key position will play a pivotal role in enhancing our customer experience function across the business, focusing on understanding customer and stakeholder requirements, processes, and expected outcomes.

The primary responsibility is to align our business units, who operate independently but need to work collaboratively to create an exceptional customer experience.

  • Develop customer lifecycle journey maps and personas.
  • Own the Voice of Customer data and Experience.
Key Requirements

At least three years' experience in a business analyst or customer analyst role, with a focus on customer-centricity.

Experience managing a voice of customer program and customer satisfaction measurements is desirable.

Ability to contribute to business cases, undertake research and evaluate options to provide recommendations.

Culture

We prioritize respect, open communication, and collaboration, living by our four core values:

  • Take ownership and give it your all.
  • Improve the status quo.
  • Speak up and do the right thing.
  • Work seriously, but don't take yourself too seriously.

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