Sales and Customer Service Representative

Are you looking for a challenging and rewarding role that will help you develop your skills and advance your career in sales and customer service?

Customer Service Representative Opportunity: We are seeking highly motivated and enthusiastic individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service to our customers across Australia, ensuring their needs are met and exceeded.

As a Customer Service Representative, you will be the first point of contact for our customers, answering their queries, resolving issues, and providing solutions to meet their needs. You will work closely with our sales and operations teams to deliver an outstanding customer experience, driving daily KPI's to shape efficiencies and processes for customers relating to sales enquiries.

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport and create sustainable relationships with our customers and stakeholders. They will be target-driven, with the ability to work to KPI's and targets, and be able to embrace change and remain agile in a fast-paced environment.

Responsibilities:*

• ">
• Provide exceptional customer service to our customers across Australia, ensuring their needs are met and exceeded.">
• Answer customer inquiries, resolve issues, and provide solutions to meet their needs.">
• Work closely with our sales and operations teams to deliver an outstanding customer experience.">
• Drive daily KPI's to shape efficiencies and processes for customers relating to sales enquiries.">
• Build rapport and create sustainable relationships with our customers and stakeholders.">
• Embrace change and remain agile in a fast-paced environment.">

Requirements:

• ">
• Excellent communication and interpersonal skills.">
• Ability to build rapport and create sustainable relationships with our customers and stakeholders.">
• Target-driven, with the ability to work to KPI's and targets.">
• Ability to embrace change and remain agile in a fast-paced environment.">

What We Offer:

We offer a comprehensive range of benefits to support your professional and personal growth, including:

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• Gold Class induction training with continued support from our outstanding leaders.">
• Excellent work-life balance and an ongoing hybrid working model supported.">
• Clear development pathway and growth opportunities - the more skills you learn and implement, the more you can earn.">
• Ability to increase your base salary by $4K every 6 months up to $63,000 + super + 10% incentive.">
• Employee Share Purchase Program.">
• Purchased leave plan - opportunity to purchase up to three weeks' extra leave over an agreed period each year on top of your annual leave entitlements.">
• Staff Sampling allowance - free monthly case allocation to put towards drinks from our product range.">
• One paid day of volunteering per calendar year to support you to engage with charity or community associations.">
• Fitness Passport.">
• Discounts with our many diverse customers including Apple, JB-HIFI, Telstra & Hertz.">
• Free passes to Taronga Zoo.">
• Discounted private health care options with our partner BUPA.">
• Access to our Employee Assistance Program (EAP) for you and your family.">
• CCEP Care - access to expert advice, support and guidance to overcome financial, housing, relationship, mental health and employment related hurdles impacting yourself or a family member.">
• Modern offices with panoramic views of Sydney harbour.">
• Unlimited free drinks from our fridges onsite in Head Office.">

Why Join Our Team?:

At our company, we pride ourselves on creating a culture that is inclusive, supportive, and empowering. Our employees are passionate about making a difference in the lives of our customers and communities. We believe in fostering a workplace that is dynamic, innovative, and forward-thinking.

Our award-winning team has been recognized across five categories for the Auscontact National Excellence awards, showcasing our commitment to excellence in customer service and employee engagement. We are dedicated to investing in our people, offering extensive training and development programs to enhance their skills and knowledge.

By joining our team, you will have the opportunity to work with a talented and diverse group of professionals who share your values and passion for delivering exceptional customer experiences.