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Commercial Operations Support Officer

2 months ago

Australia Guide Dogs Queensland Full time
About the Role

Guide Dogs Queensland is seeking a highly organized and proactive individual to join our dynamic Community Engagement department as a Commercial Operations Support Officer. This role plays a crucial part in our Commercial Operations team, focusing on essential administration support to our revenue-generating activities.

Key Responsibilities
  • Provide exceptional customer service and respond to inbound calls in a timely and professional manner.
  • Process merchandise and lottery orders accurately, including managing returns and refunds.
  • Assist with administrative tasks across various programs, such as wine sales, merchandise, regular giving, online purchases, and lottery.
  • Maintain up-to-date supporter details in databases.
  • Support lottery program administration and social media data preparation.
  • Assist the Telefundraising team with processes and system support.
  • Participate in Public Relations and Fundraising events as needed.
About You

We are looking for a candidate who can demonstrate:

  • Exceptional customer service and telephone etiquette.
  • Excellent communication and interpersonal skills, with the ability to maintain positive relationships with internal and external stakeholders.
  • Strong problem-solving skills and the ability to multitask.
  • Excellent computer literacy, including the use of Microsoft Office suite.
  • Ability to work autonomously and within a team.
  • Demonstrated ability to optimize administrative processes and implement improvements.
  • Strong organizational and time management skills, with excellent attention to detail.
What We Offer
  • Salary packaging options - up to $15,900 tax-free per year.
  • A rewarding career that makes a real difference.
  • Great location, beautiful campus.
  • Wellness initiatives and an Employee Assistance Program.