Emergency Response Service Manager

1 week ago

Brisbane, Queensland, Australia beBeeFireSupervisor Full time $70,000 - $98,000
Operational Communications Leader

The Queensland Fire Department's Fire Communications Centre requires a seasoned leader to manage and coordinate emergency response services.

Job Description:

We are seeking a skilled professional to oversee the efficient despatch of resources, provide guidance to Communications Officers, and contribute to policy improvements.

Key Responsibilities:

  • Manage shift operations to ensure effective resource allocation
  • Develop Communication Officers' capabilities through coaching, mentoring, and training
  • Identify standby requirements and liaise with operational staff to reduce gaps in coverage
  • Notify Senior Operational staff of incidents and liaise with media officers as per policies and procedures
  • Contribute to the identification of improvements and amendments to policy, systems, and procedures

Leadership Competencies:

  • Team Leader (leading others)
  • Leads strategically
  • Stimulates ideas and innovation
  • Leads change in complex environments
  • Makes insightful decisions

Accountability:

  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth
  • Demonstrates sound governance

Capabilities:

  • Strategic planning
  • Leadership and teamwork
  • Effective communication
  • Critical thinking and problem-solving

Benefits:

This role offers opportunities for personal and professional growth, as well as contributions to community safety and emergency response services.

Requirements:

  • Australian Citizenship or Australian Resident Status
  • Current holder of Certificate III in Public Safety (Emergency Communications Centre Operations)
  • Ability to successfully complete training programs of the Communications Training and Professional Development Program (CTPDP) at the prescribed level

Selection Criteria:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Sound knowledge of emergency service protocols and procedures

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