Technical Underwriting Lead

4 days ago

Melbourne, Victoria, Australia beBeeRiskManagement Full time $100,000 - $130,000
Fleet Underwriting Technical Specialist

Our team is seeking a skilled and experienced Fleet Underwriting Technical Specialist to provide leadership through technical expertise and knowledge. As a key member of our team, you will be responsible for providing guidance and mentoring to support the effectiveness of our market-facing underwriters.

The role will interact with our customers and partners, ensuring we maintain strong relationships that develop opportunities and deliver excellent customer experiences. You will be a focal point for escalation and complex decision making.

Your decisions on complex risk selection and appetite will be critical in delivering on our insurance margin and growth and retention targets. Through your role, we will be able to deliver a consistent customer experience across brands, channels, and products.

Key Responsibilities:

  • Strategy:
    - Consistent execution of the market plan set by the National Underwriting Manager.
  • Customer:
    - Customer and Partner NPS
    - Market-facing underwriting activity
    - Support and deliver consistent decision making that supports excellent customer experiences.
    - Through your understanding of the complexity of our customer risks, your role will develop solutions to enhance our performance and propositions in the market.
  • Operational Performance:
    - Through your underwriting and the referral process, manage our adherence to pricing, risk selection, and acceptance guidelines.
    - Develop and maintain relationships with key stakeholders (internal and external) to optimise outcomes, generate opportunity, and resolve complex issues.
    - Through the underwriting referral process and proactive engagement, support the technical development and capability uplift of our underwriters.
    - Provide support and guidance to the National Underwriting Manager for the delegation of, or change in individuals' underwriting licenses.
    - Support for the QA and technical file audit processes.
    - Develop and/or support the development of our appetite into new or emerging opportunities, and identify risk types on areas of risk that should be curtailed.
  • Governance & Risk:
    - Governance through adherence to Group policies.
  • People:
    - Demonstrate Closer, Braver, Faster, and live by the values of our spirit
    - Ensure a workplace of safety and well-being for our people
    - Support the understanding of current underwriting capability and coach and mentor to uplift that capability.
  • Skills & Experience:
    - Previous experience in insurance within a senior underwriter or technical role.
    - An insurance qualification, e.g. ANZIIF Cert IV, and/or tertiary degree or equivalent industry experience (essential)
    - Aided with Guidelines development
    - Relationship/ Stakeholder management - internal and external
    - Evidence of training and upskilling team members
  • Benefits:
    • IAG rewards and recognises its people with generous benefits, career development opportunities, and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work, and leave options, generous parental leave, and return-to-work programs, various corporate partner discounts, and a people-focused culture that celebrates achievements big and small.
  • Our Commitment:
    • IAG has committed to the reconciliation movement in Australia for First Nations people and focuses on providing a safe and supportive work environment for all our employees.

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