Key Team Member

1 week ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $100,000 - $120,000
Customer Experience Manager

We are seeking a highly skilled and experienced Customer Experience Manager to join our team.

  • Significant experience in performing pre-analytical procedures with current theoretical knowledge and understanding of general laboratory principles and procedures is required.
  • The ideal candidate will have proven ability to solve complex problems and show initiative in the workplace.
  • Advanced communication, mentoring and training skills are essential for this role.
  • Developing and maintaining a positive team culture while holding others accountable for their behavior is also a key responsibility.
  • A high level of customer focus with experience dealing with various people and awareness of the impact on the overall customer experience is crucial.
  • Understanding laboratory quality systems and the requirements of NATA accreditation and ISO certification is also necessary.

To be successful in this position, you must hold a relevant degree in science or equivalent from a recognized University or tertiary institution. Appointment requires proof of qualification and/or registration with the appropriate registration authority, including any necessary endorsements.

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