Customer Experience Lead

4 days ago


Tuggeranong Administrative District, Australian Capital Territory, Australia beBeeCustomer Full time $93,600 - $120,980
Lead Customer Service Expert

This role plays a key part in ensuring our customers receive a great shopping experience and our team members have a great place to work.

The Department Manager is responsible for end-to-end leadership of their department, fostering a connected, flexible, and high-performing team committed to serving our customers and communities.

About the Role
  • To effectively manage your team and reduce queue wait times, you will be required to develop and implement strategies to drive sales growth and customer satisfaction.
  • You will be responsible for managing tobacco inventory and legal compliance.
Key Responsibilities:
  1. Effective rostering of your team to reduce queue wait times and improve customer pickup experiences
  2. Manage tobacco inventory and ensure compliance with relevant laws and regulations
  3. Develop and implement strategies to drive sales growth and customer satisfaction
  4. Lead by example, demonstrating strong customer service skills and promoting a positive work culture
What We Offer

We offer a supportive and empowering work environment where you can explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of our customers.

Our inclusive workplace values diversity, equity, inclusion, and belonging, and we encourage all candidates to apply, including those who may require adjustments in the hiring process.

By joining us, you will be part of a collaborative team that shares a purpose of creating better experiences together for a better tomorrow.



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