Senior Customer Service Professional

1 week ago


Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Job Opportunity

Take hold of a permanent opportunity to lead our Advice, Guidance and Education Delivery team as a Team Leader, Member Guidance. This role involves leading a dynamic team dedicated to proactively engaging with our members, providing general advice and education, managing advice bookings, and supporting members at key touchpoints in their retirement journey.

About the Role

  • Lead, coach, and manage a team of customer service professionals.
  • Drive proactive engagement through outbound contact and targeted campaigns.
  • Provide feedback and coaching to ensure high-quality customer experiences.
  • Manage day-to-day team responsibilities and act as a point of escalation.
  • Implement improvements and change initiatives to enhance team performance and customer experience.

About You

  • You have strong leadership, people management, and coaching experience.
  • You have superannuation experience and knowledge of relevant legislation.
  • You have a passion for customer service and the ability to inspire others.
  • You have strong relationship management skills and business acumen.

About Us

  • We are a trusted organisation with 2.3 million members and almost $300 billion in retirement savings.
  • We have an inclusive culture where you will be valued and heard in a respectful workplace.
Key Responsibilities
  • Customer Service Leadership
  • Proactive Engagement
  • Feedback and Coaching
  • Team Management
  • Process Improvement

Your Skills and Qualifications

  • Leadership and People Management
  • Superannuation Experience
  • Customer Service Passion
  • Relationship Management

Benefits

  • Inclusive Culture
  • Respectful Workplace

  • Customer Service

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