Resort Experience Coordinator

5 days ago


Blue Mountains City Council, Australia KAHLER HOSPITALITY GROUP Full time

The Kahler Hospitality Group is committed to delivering exceptional guest experiences. Our Front Office Manager will be responsible for overseeing daily front desk operations and leading a team of hospitality professionals.

Responsibilities:
  • Manage front office operations, including check-in, check-out, reservations, and guest inquiries.
  • Supervise and mentor front desk staff to ensure team performance aligns with company standards.
  • Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
  • Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
  • Monitor and maintain compliance with hotel policies, procedures, and brand standards.
  • Analyze guest feedback and implement improvements to enhance service quality.
Requirements:
  • Prior experience in a supervisory role in hospitality or a related field.
  • Strong leadership and interpersonal skills with the ability to motivate a team.
  • Exceptional problem-solving abilities and a commitment to guest satisfaction.
  • Proficiency in hotel management systems and Microsoft Office Suite.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

Salary Range:

$55,000 - $60,000 annually based on qualifications


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