Resort Experience Coordinator
5 days ago
The Kahler Hospitality Group is committed to delivering exceptional guest experiences. Our Front Office Manager will be responsible for overseeing daily front desk operations and leading a team of hospitality professionals.
Responsibilities:- Manage front office operations, including check-in, check-out, reservations, and guest inquiries.
- Supervise and mentor front desk staff to ensure team performance aligns with company standards.
- Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
- Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
- Monitor and maintain compliance with hotel policies, procedures, and brand standards.
- Analyze guest feedback and implement improvements to enhance service quality.
- Prior experience in a supervisory role in hospitality or a related field.
- Strong leadership and interpersonal skills with the ability to motivate a team.
- Exceptional problem-solving abilities and a commitment to guest satisfaction.
- Proficiency in hotel management systems and Microsoft Office Suite.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Competitive starting wages
- Health, Dental, Vision and other benefits available after 60 days
- DailyPay
- 401k
- Paid Training
- Paid PTO
- Referral program
- Discounts at all Kinseth Hotel Corporation hotels and restaurants
Salary Range:
$55,000 - $60,000 annually based on qualifications
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