Customer Service Representative

3 weeks ago


Mulgrave, Australia Veritas Recruitment Full time

About the Role:

We are seeking a highly skilled Customer Service Officer to join our team. As a key member of our customer relations team, you will be responsible for delivering exceptional service and support to our valued clients.

Key Responsibilities:

  • Process sales orders accurately through SAP
  • Provide updates on stock availability, pricing, delays and ETA's
  • Follow up with customers pre and post servicing
  • Respond to general product and delivery enquiries
  • Field enquiries regarding repairs and credits from existing clients
  • Produce daily sales order reports and other reports as requested by management
  • Liaise with Freight companies
  • Follow up on pending emails and enquiries
  • Check stock availability

Requirements:

  • Familiarity with CRM systems, MS Office, and particularly SAP will give you an edge.
  • Ability to meet deadlines and juggle priorities with ease.
  • Precision and accuracy are your trademarks.
  • Strong communication skills and a collaborative spirit are essential.
  • Strong product-based customer service experience within an office environment is highly desirable.

About Us:

We are a global powerhouse in the commercial equipment industry, revolutionizing industries with cutting-edge solutions and unmatched customer support. We pride ourselves on delivering innovative products and unparalleled service to our valued clients.

What We Offer:

  • Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period)
  • Join a tight knit team, with amazing work culture
  • Quarterly lunch provided
  • Unlimited free coffee - high grade coffee machine
  • Join a renowned brand, recognized globally

This is an opportunity to be part of a friendly, supportive, and dedicated tight knit team. Step into a role where you can truly make an impact and grow with a company that values your contributions.



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