Highly Skilled Technical Support Specialist for Japanese Speaking Clients

1 week ago

Sydney, New South Wales, Australia Salt Recruitment Full time

Job Summary


We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our Japanese speaking clients.



About the Role

The successful candidate will have strong technical aptitude and the ability to learn new software quickly. You will be proficient in English and Japanese, both written and spoken, and have previous experience in technical support.



Key Responsibilities


  • Provide first-level and some second-level technical support to Japanese-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve customer issues related to our SaaS products.
  • Document and track customer interactions and resolutions in the support ticketing system.
  • Collaborate with Level 2 support and engineering teams to escalate and resolve complex issues.
  • Assist customers with product setup, configuration, and usage.
  • Deliver exceptional customer service by understanding customer needs and providing timely solutions.
  • Stay up-to-date with product updates, features, and best practices.
  • Contribute to the development of support documentation and knowledge base articles.


Requirements




  • Proficiency in English and Japanese (both written and spoken) is mandatory.
  • Previous experience in technical support is preferred.
  • Strong technical aptitude and ability to learn new software quickly.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with SaaS products and cloud-based solutions is a plus.
  • Be available for some weekend and holiday rostering.


What We Offer




  • A competitive daily rate of AU$300 - AU$320 per day.
  • A hybrid work arrangement that allows for flexibility and work-life balance.
  • The opportunity to work with a leading innovative software solution provider that empowers businesses worldwide.


About Salt Recruitment



Salt Recruitment is a leading recruitment agency specializing in technology and IT roles. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients and candidates.

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