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Cloud Technical Specialist

1 week ago

Sydney, New South Wales, Australia ENGINEERINGUK Full time

At ENGINEERINGUK, we are seeking a highly skilled Cloud Technical Specialist to join our AWS Support team. As a member of this team, you will be at the forefront of cloud technology, assisting a global list of companies and developers who rely on Amazon Web Services for their mission-critical applications.

This role supports and focuses on Media and Content delivery services such as Cloudfront, Simple Email Service, Lambda@Edge, Transfer Accelerator, AWS Elemental services, Kinesis Video streams, and Elastic Transcoder. Our support engineers are the voice of the customer and have a strong influence on the development teams for recurring issues or feature requests.

Responsibilities:
  • Learn and use cutting-edge technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
  • Interact with leading engineers worldwide.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Leverage extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.