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Client Services Officer
2 months ago
The Client Services team is the first point of contact for clients and visitors to Cohealth, providing a welcoming and supportive experience. As a Client Services Officer, you will play a critical role in ensuring that clients receive high-quality service and support.
Key Responsibilities- Provide exceptional customer service to clients and visitors, responding to enquiries and resolving issues in a professional and timely manner.
- Participate in efficient oral and medical emergency triage processes, prioritizing client needs and ensuring effective communication.
- Manage client records accurately and efficiently, adhering to Cohealth's policies and procedures.
- A dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy.
- Opportunities for professional growth and development, with access to training and support to enhance your skills and knowledge.
- A competitive salary and benefits package, including salary packaging options and generous leave entitlements.
- Experience in customer-facing roles, with a strong focus on providing exceptional service and support.
- Basic understanding of accounting systems and procedures, including accounts payable and receivable, petty cash management, and Medicare payment systems.
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
