Leadership Role in Healthcare

4 days ago

Sydney, New South Wales, Australia beBeeHealthcare Full time $90,000 - $115,000

**Job Opportunity:** Healthcare Service Lead

We are seeking a skilled and experienced professional to fill the role of Healthcare Service Lead. This position requires exceptional leadership skills, industry knowledge, and technical expertise.

  • This role involves managing healthcare accounts, analyzing transactional movements on cylinder holdings, and suggesting methods to improve operations, efficiency, and service.
  • The successful candidate will be responsible for handling inbound calls from internal and external customers regarding healthcare customers.
  • They will also arrange and manage Corecare and Coretrack account setup, working in alignment with IT on the virtual depot setup.
  • The Healthcare Service Lead will manage healthcare customer orders, ensuring orders are captured and scheduled for delivery.
  • They must maintain stock levels accuracy on depots' consignment stock through a reporting format.
  • In addition, they will support handheld and Android users on the functioning of the instrument and apps.
  • The successful candidate will follow medical protocols for emergencies and cylinder recalls.
  • They will resolve order discrepancies in a timely manner and ensure all orders/invoicing are closed off daily.
  • The candidate will capture customers' formal complaints using the Feedback Tracking System (FTS).

**Requirements:

  • A minimum of 2 years experience in a Customer Service Lead role.
  • Must have experience and familiarity servicing within the healthcare industry.
  • Knowledgeable in using ERP systems and proficient in utilizing the Microsoft Office suite of products.
  • Detail oriented and committed to following established processes.
  • Possess strong team-oriented skills that contribute to a cohesive team environment.
  • Capable of working in a busy environment while maintaining effective time management skills.

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