Process Improvement Manager

5 days ago

Sydney, New South Wales, Australia Australian Payments Plus Full time

Pioneering Payment Solutions

Australia's domestic debit network is at the forefront of real-time, data-rich payments infrastructure. As part of Australian Payments Plus, you will contribute to shaping the future of payments for Australia.

We value collaboration, innovation, and continuous improvement. Our purpose-driven team works together towards a common goal – to unite people and technology to power better experiences.

The Role:

You will join the Business Maturity Program team at AP+, playing a key role in driving process optimisation for our business. This involves working with cross-functional teams to capture processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness.

As a Senior Process Analyst, you will have the opportunity to work alongside Process Owners to accelerate our business maturity journey. Your ability to drive change in a complex environment, focusing on collaborative improvement, will be instrumental in streamlining AP+ operations, improving efficiency, and leading process change.

Key Responsibilities:

  1. Strategically guide process management to align with organisational objectives;
  2. Collaborate with executive leadership to identify and validate process ownership, end-to-end process outcomes, and process improvements contributing to long-term success;
  3. Lead Process workshops to validate ownership, identify end-to-end processes, assess AP+ process maturity, and build roadmaps for process improvement;
  4. Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations;
  5. Develop comprehensive reports and presentations to communicate process improvements and project updates to stakeholders;
  6. Effectively manage multiple process scopes in parallel and prioritise tasks to support process owners;
  7. Design and implement effective process controls, mapping risks and obligations to ensure AP+ meets its regulatory requirements;
  8. Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation;
  9. Ensure personal and collective safety by adhering to HSE instructions and supporting AP+ in meeting its safety and environmental obligations.

Requirements:

  1. Significant experience in business process management, improvement, optimisation or engineering or related fields;
  2. Demonstrated expertise in leading process improvement workshops, activities, and delivering significant business impact;
  3. Ability to drive change in a complex environment, focusing on collaborative improvement;
  4. Desirable: Project management practices and tools (Waterfall/Agile, Jira);
  5. Highly preferred: Certification in advanced process improvement or change methodologies (e.g., Black/Green Belt Six Sigma);
  6. Good understanding of process improvement methodologies (Lean, Six Sigma, DMAIC, etc.);
  7. Knowledge of best practice/reference models (APQC, ITIL, COBIT, etc.).

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